Frequently asked questions.

OrderOut routes delivery and online orders from supported marketplaces (Uber Eats, DoorDash, Grubhub, ChowNow, Wix) into supported POS systems so restaurants can run one queue instead of juggling tablets.

Live: Clover, Square, Pecan, Plateron, Truffle. Pending (private beta): Toast and Lightspeed. POS coverage is published on each integration page; if a system is not listed, it is not yet supported.

Uber Eats, DoorDash, Grubhub, ChowNow, and Wix are currently supported.

Yes — the Free plan is available exclusively for Clover and Square. See the pricing page for full details.

OrderOut accesses only the marketplace and POS data needed to route orders, sync menus, and surface reporting. See the privacy policy for the full data-handling disclosure.

Create a Dashboard account at dashboard.orderout.co/start, connect your POS, and connect one or more marketplaces — most setups complete in under an hour.

Orders arrive from delivery marketplaces, OrderOut normalizes them into your POS schema, and they appear in your POS as standard orders — same kitchen workflow, fewer tablets.

Yes. Menu items, prices, and availability changes in your POS are pushed to connected marketplaces as part of the integration.

Toast and Lightspeed are pending — currently in private beta. Reach out to discuss early access if you use either of these POS systems.

The Delivery API lets you dispatch couriers from delivery providers using a single endpoint — for ordering platforms, third-party tools, or restaurant tech that needs delivery without contracting each provider directly.

Delivery API uses custom pricing based on volume. Request access via the contact form to start a sandbox conversation.

Same-Day Payouts settle marketplace funds to restaurants on the same business day they are received — instead of waiting for the marketplace settlement cycle.

OrderOut Banking offers a restaurant-focused operating account with same-day deposits from connected marketplaces and POS-integrated reporting. Available in supported regions only.

Tipout distributes credit-card tip totals to staff via direct deposit on a configurable schedule — typically next-day for participating employees.

A direct online ordering surface for restaurants — orders flow into your POS via the same engine that routes marketplace orders, with no per-order marketplace fee.

No. Payments handles processing and reconciliation; Same-Day Payouts handles next-business-day settlement of marketplace receivables. They are complementary products.

The Free plan is exclusively for restaurants on Clover or Square. No credit card is required to start. Other POS systems require Essential or Premium.

Essential includes the first 300 orders per month. Additional orders after 300 are billed at $0.20 per order. Order count resets each billing cycle.

Premium includes everything in Essential plus unlimited orders with no per-order fees, a dedicated onboarding agent, unlimited users, customizable reporting exports, virtual-brand support, and real-time cancelled-order and loss-revenue alerts.

Sandbox access is request-based and free. Production and Enterprise/Platform pricing is shaped by integration volume, endpoints used, and SLA — we quote each contract individually rather than publishing a per-call or per-integration price.

Yes. Plan changes are made from your OrderOut dashboard at any time. Free, Essential, and Premium upgrades take effect immediately; downgrades take effect at the next billing cycle. Contact support if you need help mapping features to your usage.